Shipping time may vary depending on your location. Most orders are processed within 1-2 days and delivered withis 7-15 days. You'll recieve tracking info as soon as your order is sent. We carefully select our shipping partners to ensure your order arrives safely and on time.

Yes! If you're not satisfied with your purchase, you can return it within 14 days of delivery. Items must be in their original packaging. Visit our Returns Policy for full details.

1. Double-check your payment information — make sure your card number, billing address, and CVV are correct.


2. Try a different browser or device — sometimes clearing your cache or switching browsers can help.


3. Use a different payment method — we accept multiple options including major credit/debit cards, Klarna, Apple Pay, Shop Pay, and more.

If the issue continues, don’t worry — our support team is here to help. Just send us a message at softier.store@gmail.com with a brief description of the problem, and we’ll get back to you quickly.

We ship directly from our international fulfillment center in China to ensure efficient global delivery and affordable prices. This helps us offer you high-quality products at the best possible prices.